This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.
If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).
Our box office is accessible from Street level through the main entrance on St Andrew's Street. From here, there is lift access to all levels of the building, with an accessible toilet on our basement level and second floor for those with limited mobility including wheelchair users. Screens 2 and 3 are also accessible from street level without the need for a lift. Our café-bar is on the lower ground floor and accessible from the Box Office via our lift or side entrance on St Andrew's Hill. We have a lowered counter at the end of our box office for wheelchair users.
Ladies and Gents toilets are located on the basement level. Individual unisex toilets are located on the 2nd floor. Accessible toilets are located on the basement and 2nd floor level. A radar key is necessary to unlock these so please ask at the box office if you do not have your own. Baby change facilities are located in the accessible toilet on the basement level or first cubicle on the 2nd floor.
We do not have any parking facilities at the cinema. There are several on-street parking spaces for Blue Badge Holders opposite the cinema on Princes Street. The closest car park to the cinema is St Andrew's Car Park on Duke Street, about 300 metres away.
All our screens are fully accessible to customers with limited mobility including wheelchair users. Screen 1 is located on the 1st Floor accessible by lift. Screens 2 and 3 are located on the Lower Ground Floor and are accessible via lift from the Box Office or from Street Level on St Andrew's Hill.
All screens have dedicated wheelchair spaces, available in the following locations:
Screen 1: Row F, Seats 1 & 10
Screen 2: Row J, Seat 1
Screen 3: Row G, Seats 3 & 4
If you wish to book a wheelchair space, please mention this if you book over the phone or in person. Alternatively, you can contact us at cinemacity@picturehouses.co.uk and we can ensure that space is kept free for you.
Aisles in our screens are located as follows:
Screen 1: Aisles are located either side of rows A-G, and in the centre of rows H-K
Screen 2: aisles are located next to seat 1 on each rowScreen 3: aisles are located next to seats 1 on rows A-E and seat 5 on rows F and G
All seats have immovable armrests, and chairs are fixed together. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 1.3m. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 50cm wide. The seat base and back are 46 to 48cm wide; and 58 to 60cm wide including armrests.
Screen 1
No. of seats: 184
No. of wheelchair spaces: 2
Able to run with audio description? Yes
Screen dimensions: 8m x 3.3m
Screen 2
No. of seats: 96
No. of wheelchair spaces: 1
Able to run with audio description? Yes
Screen dimensions: 5m x 3m
Screen 3
No. of seats: 62
No. of wheelchair spaces: 2
Able to run with audio description? No
Screen dimensions: 5m x 3m
Customers can request a set of headphones from the box office staff that will amplify the film soundtrack. We show subtitled (captioned) screenings each week, these will be clearly marked in the listings and on the website. This applies to screens 1 & 2.
We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)".
Check the cinema's weekly listings for current available captioned screenings, which will be clearly labelled. Please note that not all films are provided with a Subtitled (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.
Audio Description (AD) is available in Screens 1 & 2.
Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.
AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.
Please note: It is recommended to sit in rows C-F in the centre of a the row of Screen 1 to get the best reception for this service. For Screen 2, select rows A-F.
Relaxed screenings are specially designed to make cinema-going easier and more accessible to those who may need additional support when they visit. These screenings are ideal for neurodivergent audiences of all ages, those living with dementia, and their families, friends, and carers, but all are welcome.
Relaxed screenings will show films without adverts or trailers. Lights are left on low, the volume is reduced, and the audience is free to move around and take breaks from the screen whenever needed.
We typically show:
A new release every second Monday of the month
A family-friendly film every third Sunday of the month
A classic film every last Friday of the month (with interval)
Whilst we do our best to ensure these screenings happen consistently, please note that on occasion the regular slot may change. Make sure to check local listings ahead of your screening.
If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.
Find out more about booking a free carer place with a CEA card, our dedicated Accessibility Helpline, and our Autism Friendly and Dementia Friendly screenings at www.picturehouses.com/accessibility.
