ACCESSIBILITY AT DUKE OF YORK'S

This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.

Advance booking

Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket.

If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).

Our Screen

No. of seats: 278
No. of wheelchair spaces: 4
Able to run with audio description? Yes
Screen dimensions: 8.3m x 3.5m

Physical Access around the Cinema

The ground floor is accessible to customers with limited mobility including wheelchair users. The Box Office, Kiosk, access toilet and screen are all located on the ground floor.

Physical Access in our Screen

There are four wheelchair spaces in the screen. From the foyer, there is a small ramp from which to access the Kiosk and Screen. We regret that at present there is no lift and consequently the Balcony and Bar can only be accessed by ascending a staircase of 25 steps.

Dedicated wheelchair spaces, are available in the following locations: Screen 1: Rows M & K, Seats 5 & 14

Downstairs, aisles are located between seats 4 & 5 and seats 15 & 16 - seats 14 in rows B, D, F, H, K, M.
In the balcony, aisles are located between Q 5 & 6, 12 & 13, R 4 & 5, 13 & 14

Sofa seats are double seats with no armrest in between. These are sold as two seats and are located on screen 1 balcony:
Seats Q13-15
R1+2
R3+4
R14+15
S1+2
S3+4

All seats have immovable arm rests, and chairs are fixed together.

The distance of the space between seats – from the front of one row of seats to the back of another – is approximately 92cm. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 35cm wide. The seat base and back are approx 48cm wide; 64cm wide including arm rests.

Row P has a little more room. The distance of the space between seats – from the front of one row of seats to the back of another – is approximately 124cm. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 60cm wide

The sofa seats are approximately 110cm wide; 160cm wide including arm rests. 65cm deep and back height is 50cm. These are sold as two separate seats.

Visually impaired customers

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Our staff will be happy to provide drinking water for your dog. Large-print film schedules are available on request.

Customers with impaired hearing

An Induction loop system is fitted in the auditorium. To access the system, you will need to turn your hearing aid to the 'T' position. Certain performances carry subtitles and these are clearly indicated in the programme.

Subtitled (Captioned) Screenings

We offer regular Subtitled (Captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)" to ensure people who are deaf or hard of hearing can enjoy the full film plot. These screenings may also benefit those with English as a second language. We endeavour to programme two subtitled screenings per week. Please note that not all films are provided with a Subtitle (Captioned) track, so some weeks we may have fewer subtitled screenings as a result.

Blue Badge parking

Unfortunately, there is no disabled parking bay on either of the adjacent streets.

Toilets

There is a wheelchair-accessible adapted toilet on the ground floor. There is an alarm cord inside should you need to summon a member of staff. The Gents toilets are 15 steps downstairs, and the Ladies toilets are 15 steps up from the ground floor.

Relaxed Screenings

Relaxed screenings are specially designed to make cinema-going easier and more accessible to those who may need additional support when they visit. These screenings are ideal for neurodivergent audiences of all ages, those living with dementia, and their families, friends, and carers, but all are welcome.

Relaxed screenings will show films without adverts or trailers. Lights are left on low, the volume is reduced, and the audience is free to move around and take breaks from the screen whenever needed.

We typically show:        
A new release every second Monday of the month   (at Duke's at Komedia)
A family-friendly film every third Sunday of the month (at Duke's at Komedia)
A classic film every last Friday of the month (with interval)

Whilst we do our best to ensure these screenings happen consistently, please note that on occasion the regular slot may change. Make sure to check local listings ahead of your screening.

Bookings and general enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).