ACCESSIBILITY AT EPSOM PICTUREHOUSE

This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit. 

If you can't find your answer here, reach out to us on our dedicated accessibility line at 02072 947908 (Text Relay call 18001 02072 947908. Check out the Relay UK app for more details). The helpline is open Monday to Sunday, 10am to 6pm, every day except Christmas Day.

Advance Booking

Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket. See here for more info on registering for and using a CEA Card to book your Carer tickets.

If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).

Physical Access around the Cinema

Our foyer is on the ground floor and cafe seating is wheelchair accessible, there is also a raised seating area with 6 steps. There is an automatic double front door which is motion activated.

The kiosk is on the ground floor and has a lowered counter at the far right.There is an outside patio area which has steps leading up from outside, but is step free from inside the cinema.

Screens are located on the top 3 floors of the cinema, which are all accessible via our customer lift. There is a ramp on the ground floor that leads up to the lift.

Accessible Toilets

Unisex toilets are available on the ground floor and level 2, and are well signposted with step free access. The main male and female customer toilets are on level 1 and there are 2 steps to access these.

Accessible toilets are located on every floor and are unlocked at all times. All accessible toilets also feature baby changing facilities. On the first floor we have a changing places toilet fitted with a hoist and shower.

Parking

We do not have any parking facilities at the cinema, there is an NPC car park below which is our closest car park (NPC Ebbisham Centre). There is a lift facility from the car park which leads into the Epsom square centre, just to the right of the cinema entrance.

Physical Access in our Screens

All our screens are fully accessible to customers with limited mobility including wheelchair users. Screens 1-6 are located across the top 3 floors of the cinema, and are accessible to customers with limited mobility via a lift situated to the left of the kiosk.

All screens have dedicated wheelchair spaces, available in the following locations:
Screen 1: Row D, Seat 0 & 1 (companion seat) and Seat 10 & 9 (companion seat)
Screen 2: Row A, Seat 11 & 10 (companion seat)
Screen 3: Row D, Seat 8 & 7 (companion seat)
Screen 4: Row B, Seat 12 & 13 (companion seat)
Screen 5: Row B, Seat 0 & 1 (companion seat)
Screen 6: Row A, Seat 7 & 6 (companion seat)

If you wish to book a wheelchair space, please mention this if you book over the phone or in person. Alternatively, you can contact us at epsom@picturehouses.co.uk and we can ensure that space is kept free for you. Additional wheelchair spaces can be made available if required.

Aisles in our screens are located on each side of every row:
Screen 1: on each side of every row.
Screen 2: on each side of every row.
Screen 3: on the side of seat 10 in each row.
Screen 4: on each side of every row.
Screen 5: on the side of seat 1 in each row.
Screen 6: on each side of every row.
Sofa seats are double seats with armrests in between and cushions. These are sold as two seats and are located at the back row of screens 1,2,4,5 and 6.

All seats have immovable armrests, and chairs are fixed together. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 1.3m. The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 53cm wide. The seat base and back are 46 to 48cm wide; and 58 to 60cm wide including armrests.

The sofa seat's base and back are approx 110cm wide, these are sold as two separate seats.

Screen Sizes and Capacities

Screen 1
No. of seats: 188
No. of wheelchair spaces: 2
Able to run with audio description? Yes

Screen 2
No. of seats: 85
No. of wheelchair spaces: 1
Able to run with audio description? Yes

Screen 3
No. of seats: 35
No. of wheelchair spaces: 1
Able to run with audio description? Yes

Screen 4
No. of seats: 79
No. of wheelchair spaces: 1
Able to run with audio description? Yes

Screen 5
No. of seats: 55
No. of wheelchair spaces: 1
Able to run with audio description? Yes

Screen 6
No. of seats: 65
No. of wheelchair spaces: 1
Able to run with audio description? Yes

We have hearing loops at all counters to aid interaction between staff and customers who use hearing aids. The hearing loop helps to amplify the spoken word and limit background noise which might otherwise be picked up by the hearing aid.To use the loop system, switch your hearing aid to the 'T' setting or loop program. No other equipment is needed.

Audio Description will be provided for all screenings where it is available (not all films come with an AD track). Screenings that have Audio Description will have an "AD" logo under the film time on our website. In order to use this service you will require a headset which you can get by speaking to any member of staff.

We are happy to offer Large Print versions of our weekly listings flyer on request. Please ask a staff member to request this from a manager.

Audio Description

Audio Description (AD) is available in all screens.

Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office.

AD is available for every film where an AD track has been created by the distributor. To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.

Assistance Dogs

Guide dogs are welcome.
If you wish to take a dog to a performance, please let us know when booking so we can arrange an aisle seat.
We will be happy to provide drinking water for your dog.