ACCESSIBILITY AT THE CAMEO
This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit.
Advance Booking
Booking in advance online or by telephone is always a good idea – this means that our staff can readily provide any assistance you require. We're happy to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities and accompanying carers are eligible for a free ticket.
If you have any questions about your booking, we have a dedicated accessibility line: reach out on 02072 947 908 (Text Relay call 18001 02072 947908).
Our Screens
Screen 1
No. of seats: 242
No. of wheelchair spaces: 4
Able to run with audio description? Y
Screen dimensions: Approx 9.5m x 3.5m
Screen 2
No. of seats: 49
No. of wheelchair spaces: 2
Able to run with audio description? Y
Screen dimensions: Approx 5.2m x 2.
Screen 3
No. of seats: 58
No. of wheelchair spaces: 0
Able to run with audio description? Y
Screen dimensions: Approx 4m x 1.7m
Physical Access around the Cinema
Both the bar and main entrance are wheelchair accessible. However, level access to the bar is only available from the street through the Lochrin Place entrance – moving between the two areas requires a wheelchair user to enter via the street.
Unfortunately, due to the city centre location there is very limited on-street parking with time restrictions. Paid-for parking facilities including multi-storey car parks are available in the general area.
Physical Access in our Screens
Screens 1 and 2 are accessible to customers with limited mobility, including wheelchair users. There are four wheelchair spaces in Screen 1 and two in Screen 2. Unfortunately, Screen 3 is not accessible to wheelchair users, as entry is up a small number of steep steps. Dedicated wheelchair spaces are available in the following locations:
Screen 1: Row M, Seats 1-2 & 20-21
Screen 2: Row A, Seats 5-6 & 10-11
Screen 3 has no wheelchair spaces.
Aisles in our screens are located on each side of every row:
Screen 1: aisles are located next to seats A1 - M21 or seats A20, C20, E20, G20, J20, L20.
Screen 2: aisles are located next to seats A1-C1, A15, B16, and C18.
Screen 3: aisles are located next to seats A1-J1.
Sofa seats are double seats with no armrest in between. These are sold as two seats and are located:
Screen 1: No sofa seats
Screen 2: B1+2, B3+4, B13+14, B15+16, C1+2, C3+4, C15+16, C17+18
Screen 3: B1+2, B3+4, B5+6, B7+8, C3+4, C5+6, J1+2, J3+4, J5+6
All seats have immovable armrests, and chairs are fixed together.
The distance of the aisles between seats – from the front of one row of seats to the back of another – is approximately 50cm. The seat base and back are approx 48cm wide; 69cm wide including armrests.
The sofa seats base and back are approximately 110cm wide; 133cm wide including armrests. These are sold as two separate seats.
Customers with a visual impairment
Guide dogs are welcome at The Cameo. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat.
Large print programmes are available, please ask a member of staff.
Audio Description will be provided for all screenings where it is available (not all films come with an AD track). Screenings that have Audio Description will have an "AD" logo under the film time on our website. In order to use this service you will require a headset which you can get by speaking to any member of staff.
Customers with impaired hearing
Certain performances carry Hard Of Hearing (HOH) subtitles, and these are indicated in our online and printed programme. All three screens are fitted with the Williams Sound hearing assistance headset system; please notify a member of staff if you wish to use a headset or induction loop compatible with a hearing aid.
Toilets
There is a fully accessible separate toilet for wheelchair users opposite the doors to Screen 1. There is an emergency call-point (the red hanging cord) inside should you need to summon assistance.
Relaxed Screenings
Relaxed screenings are specially designed to make cinema-going easier and more accessible to those who may need additional support when they visit. These screenings are ideal for neurodivergent audiences of all ages, those living with dementia, and their families, friends, and carers, but all are welcome.
Relaxed screenings will show films without adverts or trailers. Lights are left on low, the volume is reduced, and the audience is free to move around and take breaks from the screen whenever needed.
We typically show:
A new release every second Monday of the month
A family-friendly film every third Sunday of the month
A classic film every last Friday of the month (with interval)
Whilst we do our best to ensure these screenings happen consistently, please note that on occasion the regular slot may change. Make sure to check local listings ahead of your screening.
Bookings and general enquiries
Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).
