Advance booking

Is always a good idea so that our staff can readily provide any assistance you require. Accompanying carers are eligible for a free ticket. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful.

Customers with limited mobility

All areas of the building are accessible to customers with limited mobility, including wheelchair users.

The Box Office and the Café are on the ground floor and have level access from the street.

There is a stairlift lift in the main foyer near the Box Office for access to Screens Three, Four, disabled toilets and main lift towards the first floor for screen 1 and second floor for screen 2. 

Please note that Screen 2 may not be accessible for larger wheelchairs, with a sharp turn and limited space for maneuverability between the elevator and the door.

We can remove seats in each of the auditoria to accommodate a wheelchair. We recommend that you telephone in advance to confirm availability and book your space. The Box Office and bars all have adapted counters and accessible levels for transactions.

Visually impaired customers

Audio Description (AD) is a narrated soundtrack where the action, scene changes and the actors' body language is described for people with sight loss. This additional soundtrack is broadcast through wireless headsets so only the wearer can hear it, and fits within the silent gaps in a film so it doesn't interfere with the dialogue. Headsets are available to borrow at the box office. AD is available in screens 1 and 3 for every film where an AD track has been created (most films do have an AD track, but not all).  To find out if a performance is available with Audio Description, please check the film listings on our website where they are clearly identified, ask a member of staff at the cinema, or contact the Accessibility Helpline.

Guide dogs are welcome at West Norwood Picturehouse. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. 

Large print versions of our film schedule are also available on request from a member of staff.

Customers with impaired hearing

There is an induction loop in the Box Office and infrared facilities in all four screens. To use the infrared system please ask for receiving equipment at the Box Office. Certain performances carry subtitles and these are clearly indicated in the programme.


There are fully accessible separate toilets on the ground floor and first floor for wheelchair users. There is an emergency call-point inside should you need to summon assistance.

Blue badge parking

There are three spaces for disabled badge holders in the cinema car park located at the back of our building.


Autism-Friendly Screenings are screenings which create an environment that is welcoming for people with a range of conditions such as autism, learning disabilities and cognitive disorders. Sound levels are turned down, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Audience members are welcome to take a break from the screen, make noise and move around as needed. Autism-Friendly screenings run on 3rd Sunday of the month at 11.00 and tickets are £3 per person.


Dementia Friendly Screenings are screenings are open to all but specially adapted to enable people living with Dementia to enjoy a trip to the cinema. The films are specially programmed and include older classics and musicals. Sound levels are turned down if it is a loud soundtrack, the lights are left on at a low level and there are no trailers or adverts at the beginning of the film. Free tea/coffee and biscuits are served before the film to give audience members a chance to socialise and familiarise themselves with the building. There is a short interval about halfway through the film and audience members are welcome to take a break from the screen, make noise and move around as needed. Autism Friendly screenings run on the last Friday of the month at 11.00 with refreshments from 10.00 and the film starting at 11.10am. Tickets are £4 per person, with free tickets for accompanying carers.

Bookings and general enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).