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We reserve the right to refuse admission, or we may ask you to leave the premises without a refund, if you do any of the following:
We do not currently accept £50 notes.
We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15 or 18 film or purchasing alcoholic drinks. If you are unable to prove your age you will not be able to watch the film or buy alcoholic drinks. We reserve the right to ask for such proof at any time you are on our premises. In order to prove your age we require official ID that includes a photo and date of birth such as a passport (or photocopy of a passport) or a driver’s license, we also accept all PASS accredited proof of age cards. For more information or to apply for a proof of age ID card visit: pass-scheme.org.uk.
Picturehouse offers annual Memberships (one-off purchase and rolling subscriptions) to our regular and loyal customers. If you visit the cinema more than a few times a year, Memberships are a great way to save money and support your local Picturehouse.
The Membership types vary in cost depending on region and benefits, allowing you to select the best Membership type for you. They all have the following:
Free Member tickets*
Member discounted ticket prices
Discounts on food and drink
Discounts with local and national partner companies
And other promotions
PLUS with ‘London’ Membership you can enjoy access to the beautiful members’ bars at our Finsbury Park and Fulham Road cinemas or choose ‘West End’ Membership to include the exclusive Members’ Bar & Roof Terrace at Picturehouse Central.
All details can be found on the website: picturehouses.com/Membership
If you'd like to learn more or have any questions, you can chat with the local cinema team in person or contact our Membership Helpline 0207 733 2229 (10am to 6pm, Monday to Sunday).
*number of tickets varies depending on Membership level.
We currently offer three different types of Membership:
• Individual Membership. 5 free tickets, 10% off food, snacks and drinks. £3 off further tickets.
• Member Plus. 10 free tickets. Bring up to 3 guests at Members’ prices, 10% off food, snacks and drinks. £3 off further tickets.
• Student Membership. 2 free tickets, 25% off food, snacks and drinks (for anyone in full-time education, aged 16 or over (valid ID required)
Choose which type of Membership is best for you and then choose your level of Membership which determines where you can use your Member free tickets. Here’s the current list of cinemas by Membership Level.
West End category
Picturehouse Central located at Corner of Great Windmill Street and Shaftesbury Avenue, Piccadilly, London, W1D 7DH
London category
Clapham Picturehouse located at 76 Venn Street, London, SW4 0AT
Crouch End Picturehouse located at 165 Tottenham Lane, London N8 9BY
East Dulwich Picturehouse located at 116A Lordship Lane, London, SE22 8HD
Ealing Picturehouse located at Unit 8 Filmworks Walk, Ealing, London, W5 5FA
Finsbury Park Picturehouse located at Unit 1 Cinema LS 17 City North Place London N4 3FU
Fulham Road located at 142 Fulham Road, Kensington, London, SW10 9QR
Gate Picturehouse located at 87 Notting Hill Gate, London, W11 3JZ
Greenwich Picturehouse located at 180 Greenwich High Road, Greenwich, London, SE10 8NN
Hackney Picturehouse located at 270 Mare Street, London, E8 1HE
Ritzy Picturehouse located at Brixton Oval, Coldharbour Lane, London, SW2 1JG
West Norwood Library & Picturehouse located at 1-7 Norwood High Street, London, SE27 9JU
Regional category
Ashford Picturehouse located at Elwick Road, Ashford, TN23 1AE
Arts Picturehouse located at 38–39 St Andrew's Street, Cambridge, CB2 3AR
Bromley Picturehouse located at 242 High Street, Bromley, BR1 1PQ
The Cameo located at 38 Home Street, Edinburgh, EH3 9LZ
Cinema City located at St Andrew's Street, Norwich, NR2 4AD
City Screen Picturehouse located at 13–17 Coney Street, York, YO1 9QL
Chester Picturehouse located at Unit 10 Hunter Street, Chester CH1 2AR
Duke's at Komedia located at 44–47 Gardner Street, Brighton, East Sussex, BN1 1UN
Duke of York's Picturehouse located at Preston Road, Brighton, East Sussex, BN1 4NA
Epsom Picturehouse located at Derby Square, Epsom, Surrey, KT19 8AG
Exeter Picturehouse located at 51 Bartholomew Street West, Exeter, EX4 3AJ
Harbour Lights Picturehouse located at Ocean Village, Southampton, SO14 3TL
The Little Theatre Cinema located at St Michael's Place, Bath, BA1 1SF
Picturehouse @ FACT located at 88 Wood Street, Liverpool, L1 4DQ
Phoenix Picturehouse located at 57 Walton Street, Oxford, OX2 6AE
Regal Picturehouse located at 2 Boroma Way, Henley-on-Thames, Oxfordshire RG9 2BZ
Stratford Picturehouse located at Salway Road, London, E15 1BX
Register for your free MyPicturehouse online account on the Picturehouse website, login and enjoy fast and easy online booking, track your bookings and subscribe to Picturehouse emails to receive the latest Picturehouse and film news and receive special offers.
If you’re aged 25 or under, set up your MyPicturehouse account to enjoy all the MyPicturehouse benefits plus U25 discounted tickets.
If you have a paid Membership, you’ll be able to manage your Membership account, access your virtual Membership Card and use your benefits online through your MyPicturehouse account. A MyPicturehouse account will be created for you during the Picturehouse Membership purchase process, although if you join at the kiosk in one of our cinemas you’ll need to complete your registration and activate your Membership online by clicking on the link in your confirmation of purchase email.
You’ll still be able to access and use your MyPicturehouse account if your Membership has expired, but without the additional benefits of the paid Membership.
You can buy a new Picturehouse Membership online or in person at your local Picturehouse cinema. If you sign-up for your Membership online, you’ll also have the option to join with our best value hassle-free annual recurring subscription.
If you’re signed up to an annual recurring subscription, you don’t need to do anything! Your Membership will automatically renew each year. We’ll write to you in advance to let you know the Membership Fees for your next year of Membership and take payment from the payment card saved to your MyPicturehouse account. Don’t forget, if your payment card is about to expire, please update your payment card details in your MyPicturehouse account!
If you are not already signed up to an annual recurring subscription, you can renew your Membership online by signing in to your MyPicturehouse account and clicking on the ‘renew’ button. You can renew one month before your current expiry date. At this point you can choose to pay for another year as a one-off or to sign up to an annual recurring subscription.
If you renew early before your expiry date, your free ticket allocation for your next year of membership will be added to your account and you’ll be able to start using them straight away, and the year will be added to your existing expiry date, so you don't lose out on any time.
Please note renewals can only be made online through your MyPicturehouse account. It is not possible to renew memberships in person in our cinemas.
If your Membership has expired and you wish to renew, please log in to your My Picturehouse account and then head to the Membership sign up page where you can purchase your choice of Membership.
In order to use your Member free tickets or claim your other Membership benefits at a Picturehouse cinema, you will need to show your Membership Card to our cinema staff on request. Your digital card can be displayed on your mobile device by logging in to your MyPicturehouse account, or via the app:
Log in to your MyPicturehouse account and click “View card” in the Overview section; or
on the App, tap the menu button in the top left of the screen and then tap the QR code then displayed in the top left.
If you have a legacy physical Membership card, you can show this instead.
If you do not have your Membership card available to display to our staff, you won't be able to use your benefits at the cinema. The cinema team will not be able to find your Membership details for you.
To redeem your Membership benefits on the website or app, you’ll need to sign in to your MyPicturehouse account. Once you have logged in, the Membership ticket options will be available for you when booking.
If you do not yet have a MyPicturehouse account, you can set one up for free on our website at MyPicturehouse.
If you have forgotten your MyPicturehouse login details, or are having problems logging in, you can request a username reminder or password reset online as well.
You can find your Membership card number on your digital card when you log in to your account online or on the Picturehouse app. If you have a legacy physical card, you can also find your card number on there.
If you can't log in or have lost your physical Membership card, please call the Membership Helpline 02077332229 (10am to 6pm) so we can verify your identity and find your Membership card number for you.
You will be given a number of free tickets to use during each year of your Membership. Currently, Student Members receive 2 free tickets, Standard Members receive 5 free tickets, and Plus Members receive 10 free tickets.
Where you can use the free tickets depends on your Membership level.
West End Members can use their free tickets at all Picturehouse cinemas.
London Members can use their free tickets at all Picturehouse cinemas, excluding Picturehouse Central.
Regional Members can use their free tickets at all Picturehouse cinemas, excluding any cinemas in London.
No matter what your Membership level, you can still enjoy your Membership discounts on ticket prices and food and drink at all Picturehouse cinemas.
We currently have Members' Bars at Picturehouse Central, Fulham Road, and Finsbury Park Picturehouse. Access to each depends on what Membership level you have.
Picturehouse Central Members' Bar is available for West End Members only.
Fulham Road Picturehouse Members’ Bar is available for London and West End Members.
Finsbury Park Picturehouse Members' Bar is available for London and West End Members.
You will need to provide your qualifying Membership card in order to gain entry. Your digital card is available by logging into your MyPicturehouse account, or via the app. If you have a legacy physical Membership card, you can also show this to gain entry.
You can bring up to 3 non-Member guests with you, as long as you as the Member are attending. If you have a Membership Plus, and share it with someone else, you can bring up to 3 guests each, for a total of two Members and six guests.
Please note: You will need a valid ticket to purchase and consume alcoholic drinks after 9pm.
Our Members' Bars can be hired for private events. If you're interested in making a booking, please reach out to the cinema events teams: picturehouses.com/venue-hire
If one of the Members' Bars is closed to Members due to a private event, we’ll let you know by advertising the closure dates/times on the individual cinema pages under Food & Drink: picturehouses.com/cinema. Please check these updates before your visit, to avoid disappointment.
So you're aged 16 - 25? Lucky you! You can get discounted tickets Monday to Thursday when you book online via the website and app.
You will need to have a Picturehouse Membership, or set up a free MyPicturehouse account, and enter your date of birth. Once you're signed up and logged in, you will have access to the discounted ticket types when you book your films.
Tickets are £5.99 to watch a film at our London cinemas (excluding Picturehouse Central) and £4.99 outside of London. The discount is valid on standard screenings only and excludes premium-priced events.
Please be aware you may be asked for ID to verify your age.
You can access this information in your MyPicturehouse account when you log into your account on the Picturehouse website.
If you have forgotten your MyPicturehouse login, or have problems accessing your account, please contact our Membership Helpline on 0207 733 2229 (10am to 6pm).
The terms and conditions can be found here.
Premium is a special status for paid Members who have maintained their Membership for over a year without it lapsing. As a reward and thank you from us, Premium Members enjoy 20% off food and drink in our cinemas, instead of the standard 10% and we’ll also waive the upgrade charge for 3D films (although a charge may be payable for the purchase of 3D glasses).
Student Members do not qualify for Premium as they already receive 25% off food and drink at Picturehouse cinemas.
If you believe you should qualify for Premium and are not receiving the increased discount, please call our Membership Helpline on 0207 733 2229 (10am to 6pm).
Sometimes when we open a new site, the first group of Members who sign-up for Membership with the new cinema as their preferred Picturehouse cinema will qualify as Founder Members. This comes with a selection of benefits, including one or more of the following:
Extra free tickets when the new cinema opens
Member’s name will be featured on a Founder Member wall
The number of Founder Member places and details of the Founder Member benefits will be advertised when memberships for the new cinema are available to purchase. The Founder Members’ wall will be built and installed once the total number of Founder Members has been reached and those Members will be given the opportunity nearer the time to opt-out of having their name included on the wall.
For more information, please take a look at our upcoming cinemas: picturehouses.com/cinema
You can choose whether to receive promotional and marketing emails from us through your online MyPicturehouse account. Just log in and adjust your preferences.
Alternatively, simply click on the unsubscribe link in the promotional email and follow the steps on screen or send your unsubscribe request by email to customerservice@picturehouses.co.uk and let us know the email address(es) you would like removed from our mailing lists.
You’re all set and don’t need to worry about renewing! Your Picturehouse Membership is a continuous subscription that will automatically renew each year and will continue until cancelled. We’ll write to you at least 30 days before your renewal date to confirm the Membership fees for your next year of Membership and the payment card associated with your account will be charged shortly before your renewal date. Don’t forget, if your payment card is about to expire, please update your payment card details in your MyPicturehouse account!
We’re delighted that you want to upgrade to the most hassle-free way to be a Member! In the last month of your current annual Membership period you will be given the option to renew in your MyPicturehouse account. Simply click on the ‘Renew’ button and then select annual subscription Membership, provide your payment card details and follow the steps on screen to complete your subscription. After this you’re all set for a Membership that automatically renews each year, so sit back, enjoy the movies and let us do the renewal work for you!
If your Membership has expired and you wish to renew, please log in to your My Picturehouse account and then head to the Membership sign up page where you can purchase your choice of Membership.
We’re sorry to see you stop your recurring subscription but delighted that you still want to remain a Member. First you’ll need to cancel your recurring subscription by clicking the ‘Cancel’ button in the Subscriptions tab of your MyPicturehouse account. This will stop any future recurring payments from being taken but your Membership will remain valid until your current expiry date. In the last month of your Membership period you will be able to renew using the ‘Renew’ button that appears in your account. At this time you can choose to renew as a one-off annual Membership.
In the last month of your Membership period you will be able to renew. Either click the renew button that will appear in your MyPicturehouse account, or head to the Membership sign up page where you can choose the level of Membership you’d like. You can choose either another recurring subscription or a one-off payment at this time.
Your digital Membership card is ready for you in your MyPicturehouse account! Simply log in to your MyPicturehouse account on the Picturehouse website and click “View card” in the Overview section of your account. Alternatively, show your Membership QR code and number on the Picturehouse app. We no longer issue plastic Membership cards for Memberships bought online, as we are looking to reduce plastic waste where we can.
If you bought your Membership online, you may cancel your Membership and claim a refund within 14 days of purchase (your ‘cancellation period’). If you have used your Membership before your Membership is cancelled, you will be charged for any free Member tickets, Member discounts and benefits you have used and your refund will be reduced as necessary. To cancel, please contact the Membership Helpline within 14 days of purchase.
This right to cancel and claim a refund is also available within 14 days of the date of renewal of your Membership (your ‘cancellation period’). Your refund may be reduced if you have used your Member free tickets, benefits and discounts during the cancellation period, as explained above.
If your Membership was purchased using an e-Gift Membership Voucher code, your Membership was paid for by someone else so this statutory right to cancel during the cancellation period will not apply to you. Although, this will not affect any other rights you may have to terminate your Membership in accordance with the Picturehouse Membership Terms and Conditions.
If your Membership has expired and you wish to renew, please log in to your My Picturehouse account and then head to the Membership sign up page where you can purchase your choice of Membership.
If you have a physical gift Membership card, present this in person at the cinema box office to purchase your new Membership. Physical gift Membership cards cannot be used online.
If you have an e-gift Membership voucher, these can be redeemed online only on the redemption page. E-Gift Membership vouchers cannot be used in person at the cinema and must be redeemed online.
Please see our Gifting, promotions, vouchers FAQs for more details.
Picturehouse gift cards or e-gift vouchers are the perfect gift for a cinema fan. You can buy gift cards in person at the cinema box office, and both gift cards and e-gift vouchers online on our Gift Shop. They are valid for 2 years and can be used towards the purchase of tickets, food and drink or merchandise.
When buying online, you can order either a physical gift card that will be posted out to the address provided, or you can order one to be delivered by email as an e-gift voucher.
Please contact Customer Care at customerservice@picturehouses.co.uk with as much information about the gift card or voucher as possible, including any reference or receipt of its original purchase, so we can investigate and try and find the details for you.
If you have lost your gift card or voucher and are unable to provide proof of purchase, we will not be able to issue a refund or replacement.
Gift Membership vouchers are available to purchase in person in our cinemas or online in our gift shop.
Gift Membership cards purchased at the cinema can only be redeemed at the cinema (not online) against the purchase of a new one-off annual Membership.
E-Gift Memberships purchased online can only be redeemed online, and can be used for new or renewal of one-off annual Memberships.
Gift Memberships of any kind cannot be used to purchase a recurring subscription Membership.
If you have a physical gift Membership card, present this in person at the cinema box office to purchase your new Membership. Physical gift Membership cards cannot be used online.
If you have an e-gift Membership voucher, these can be redeemed online only on the redemption page. E-Gift Membership vouchers cannot be used in person at the cinema and must be redeemed online.
If you wish to use an e-gift Membership voucher to renew your one-off annual Membership, please head to the redemption page, enter the gift voucher number and pin, pick the Membership type and press proceed. You will then be prompted to login to your account.
If you purchased a Gift Card, e-Gift Voucher or e-Gift membership voucher online, you may cancel your purchase and claim a refund at any time up to 15 days from (and including) the date it was purchased. However, if the Gift Card or e-Gift Voucher has been used your refund will be reduced to reflect such use. Postage costs paid for delivery of Gift Cards at the time of purchase will be deducted from the amount refunded to you. You will not be able to cancel your purchase of an e-Gift Membership voucher once the voucher has been used.
If you wish to cancel your purchase of a Gift Card, e-Gift Voucher or e-Gift Membership Voucher, please either call Picturehouse Customer Care team at customerservice@picturehouses.co.uk or call 020 7326 2649 (10am to 6pm) stating the Gift Card or e-Gift Voucher number and PIN or e-Gift Membership voucher code and pin and your request to cancel.
So you're aged 16 - 25? Lucky you! You can get discounted tickets Monday to Thursday when you book online via the website and app.
You will need to have a Picturehouse Membership, or set up a MyPicturehouse account for free, and enter your date of birth. Once you're signed up and logged in, you will have access to the discounted ticket types when you book your films.
Tickets are £5.99 to watch a film at our London cinemas and £4.99 outside of London. The discount is valid on standard screenings only and excludes premium-priced events.
Please be aware you may be asked for ID to verify your age.
We do! You can redeem Meerkat Movie buy-one-get-one-free codes for standard screenings on Tuesdays and Wednesdays.
We currently are unable to accept them via the website and app. To book with a Meerkat Movie code, you can do this in person at the cinema or via our Bookings Line 0871 902 5747 (10am to 6pm, 13p/minute).
We do! You can apply these as vouchers when booking at the cinema, online, or over the phone.
They are valid for shows on Fridays, Saturdays, and Sundays, for all cinemas excluding Picturehouse Central, Fulham Road Picturehouse, and Bromley Picturehouse.
If you haven't already, make sure that you have converted your Clubcard points into a Picturehouse code via the Tesco Clubcard website.
All the instructions for conversion, and the terms and conditions of the code usage, are available on the Tesco website link provided above.
It’s important to note that your Reward Partner code can only be used in one transaction. If your transaction does not use all of the value, no change will be given and the remaining value will be lost.
You can redeem the Tesco Clubcard code with us at the end of the transaction, where it can be redeemed like a gift card to deduct the value of the code from your booking or purchase.
Please note these cannot be used against the purchase of Memberships.
It’s valid for 24 months from the date of purchase, or, if later, the date of the last card payment or top-up. Anything left on the card at the end of the validity period will be cancelled, and no refund will be given.
Once you’ve used the entire balance and no top-up is made within 30 days of that date, the Gift Card will be deactivated and cannot be re-used.
Audio description is a special service for blind and visually impaired cinemagoers. For selected films, a narration track is played through a special headset and fills the gaps between dialogue by describing what’s happening on screen. The track is undetectable to anyone not wearing a headset and so doesn’t affect their viewing experience.
To see which films have audio description, look for the ‘Audio described’ label next to a film’s time on the website and App; you can also call our dedicated booking line or ask at the Box Office. If you need the induction loop or a headset, please ask a member of staff when you arrive – we can also recommend the best seats to use in the screen.
Our Autism-Friendly screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, and their families, friends and carers. We aim to offer a relaxed and welcoming environment where staff are sensitive to the needs of children and families with autism. Tickets are at a reduced rate of £3.30 per person.
Adjustments include:
For information on upcoming Autism-Friendly screenings near you visit our Autism-Friendly page.
Our Dementia-Friendly screenings take place once a month at select Picturehouse Cinemas. Tickets are £4.30 per person, with free tickets for accompanying carers. Free tea, coffee and biscuits are served for half an hour before the film to give people the chance to meet and socialise with others, and to familiarise themselves with the cinema space.
These screenings are open to all but cater especially for people living with dementia. They aim to make cinema more accessible to local dementia communities by providing a fun and inclusive experience to enable people living with dementia, their families and carers to attend the cinema in a safe and welcoming environment.
Our Dementia-Friendly screenings are enhanced to suit the needs of people living with dementia: the lights are left low, there are no adverts or trailers, and the audience is allowed to move around — or sing along to any musical numbers! — should they wish to.
Visit our Dementia-Friendly page to find out what's on and if your local Picturehouse takes part.
Silver Screen is a free-to-join club for the over-60s. Members can enjoy a free tea or coffee and biscuits at the weekly Silver Screen shows. Ticket prices and Silver Screen days vary depending on your local Picturehouse Cinema. Non-members are also welcome - the usual ticket prices apply. For more information or to join ask a member of staff.
Ashford Thu, before 17.00
Bath, The Little Tue & Thu at 10.30
Bradford, National Media & Science Museum Mon-Thu, before 17.00
Brighton, Duke's At Komedia Mon & Wed, before 17.00
Brighton, Duke Of York's Tue & Thu, before 17.00
Bromley (London) Tue & Thu, before 17.00
Cambridge Arts Tue & Thu, before 17.00
Picturehouse Central (London) Thu, before 17.00
Clapham (London) Tues-Thu, before 17.00
Crouch End (London) Thu & Fri, before 17.00
East Dulwich (London) Tue & Thu, before 17.00
Edinburgh, Cameo Tue, before 17.00
Exeter Thu, before 17.00
The Gate (London) Wed & Thu, before 17.00
Greenwich (London) Tue & Thu, before 17.00
Hackney (London) Tue & Thu, before 17.00
Harbour Lights, Southampton Mon-Fri, before 14.00
Henley, Regal Tue & Wed, before 17.00
Liverpool, FACT Tue & Thu, before 17.00
Norwich, Cinema City Mon-Fri, before 12.00 (except Tue 10.30, Thu 11.00)
Oxford, Pheonix Mon-Thu, before 17.00
Ritzy (London) Thu, before 17.00
Stratford East (London) Tue & Wed, before 17.00
Stratford-Upon-Avon Mon-Sun, before 17.00
West Norwood (London) Fri, before 17.00
York, City Screen Tues, Wed, Thu, before 17.00
Toddler Time is for preschool children and their parents and carers. Tickets are £3.30 for toddlers, and free for accompanying adults. No adult unaccompanied by a toddler will be admitted.
Watch with Baby is for parents and guardians with babies under one year old. This is the opportunity to watch a movie with the comfort of knowing this is a safe area for parents and guardians alike - no need to worry whether your baby will disturb others, you're all in the same boat.
Membership is free and valid until the baby’s first birthday.
Only customers with babies will be admitted. Ticket prices vary at each Picturehouse Cinema. Babies go free.
Ashford Tue, 11.00
Bath, The Little Wed, 10.45
Brighton, Duke's At Komedia Thu 11.00
Brighton, Duke Of York's Wed, 11.00
Cambridge Arts Wed, 11.00
Picturehouse Central (London) No Big Scream
Clapham (London) Sun & Thu, 10.30
Crouch End (London) Wed 11.00
East Dulwich (London) Wed 11.00
Edinburgh, Cameo Thu, 10.30
Exeter Mon, 12.00-13.00
Finsbury Park (London) Fri, 11.00
Fulham Road (London) Tues, 11.00
Gate No Big Scream
Greenwich (London) Fri, 11.00
Hackney (London) Fri & Wed, 11.10
Harbour Lights, Southampton Thur, 10.30
Henley, Regal Fri, 11.00
Liverpool, FACT Wed, 11.00
Norwich, Cinema City Thu, 11.00
Oxford, Pheonix Wed, 11.00
Ritzy (London) Mon & Fri
Stratford East (London) Varies
West Norwood (London) Tue, 11.00
York, City Screen Wed, 11.00
Kids' Club is a weekly Club for children aged three to 12. You and your child can join us a your local Picturehouse Cinemas every Saturday and enjoy the magic of a morning at the movies. Tickets for children and accompanying adults are £3.30 each. No adult unaccompanied by a child will be admitted.
Want some help deciding which films are suitable for your kids? All films have in the British Board of Film Classification's assessment in their description. For more information about classification, visit their special website for children at cbbfc.co.uk.
Get ready to discover stunning cinema. Each week the Picturehouse film team champion one must-see film as part of Discover (previously known as Discover Tuesdays). Tickets only £5 for Members (£8 general admission).
Our Dementia-Friendly screenings take place once a month at select Picturehouse Cinemas. Tickets are £4 per person, with free tickets for accompanying carers. Free tea, coffee and biscuits are served for half an hour before the film to give people the chance to meet and socialise with others, and to familiarise themselves with the cinema space.
These screenings are open to all but cater especially for people living with dementia. They aim to make cinema more accessible to local dementia communities by providing a fun and inclusive experience to enable people living with dementia, their families and carers to attend the cinema in a safe and welcoming environment.
Our Dementia-Friendly screenings are enhanced to suit the needs of people living with dementia: the lights are left low, there are no adverts or trailers, and the audience is allowed to move around — or sing along to any musical numbers! — should they wish to.
Visit our Dementia-Friendly page to find out what's on and if your local Picturehouse takes part.
Our Autism-Friendly screenings are adapted in a variety of ways to help reduce anxiety and over-stimulation and ensure a safe, enjoyable cinema experience for people with autism, and their families, friends and carers. We aim to offer a relaxed and welcoming environment where staff are sensitive to the needs of children and families with autism. Tickets are at a reduced rate of £3.30 per person.
Adjustments include:
For information on upcoming Autism-Friendly screenings near you visit our Autism-Friendly page.
Happy Mondays is our attempt to brighten up the start of the week and help keep the back-to-work blues at bay. That means cheaper tickets all day, every Monday (excluding bank holidays), for everyone!
There’s no need! Your booking confirmation is your ticket, so you can go straight to the screen and show the QR code to our usher. (This can be on an email printout or on your mobile phone.)
If you don’t have access to a printer or a mobile phone, you can still quote your booking reference at the Box Office and we’ll print your ticket for you. Or, if you booked using your Membership, we can print one using your Membership card.
Peak or altered pricing may apply for certain films, Screen Arts, special events and holiday periods. We also offer different price points on different days, such as our cheaper tickets all day every Monday.
Easy! Go to the Box Office – it’s open at least 15 minutes before the start of the first film each day – and let one of our team know what you’d like to see.
Adults pay the child price with our family ticket. It's available for all screenings rated U, PG and 12A and covers four people: either one adult and three kids (under the age of 15), or two adults and two kids. Perfect for bringing the whole brood to the cinema during the school holidays.
Beyond our standard adult price, we offer discounted tickets and membership options for over-60s and students (with valid student ID). Tickets are also cheaper for kids up to the age of 14.
U - Suitable for anyone
PG - Parental Guidance
12A - Suitable for 12 years and over but anybody under 12 can be admitted if someone over 18 is present
15 - Suitable for 15 years and over
18 - Suitable for 18 years and over
For full details, including reasons for each rating, visit bbfc.co.uk.
Children under eight years old must be accompanied by an adult.
Speak to a member of staff at the Box Office, or call our refunds hotline (020 7018 3629, open from 10.00 to 18.00).
We can only give refunds to the person who made the booking. If you bought or collected your tickets from the cinema, you need to return them at the Box Office in order to claim your refund. Please note, booking fees paid when booking tickets online or by phone are not refundable.
Yes. You can receive a refund up to 2 hours before your show. For full details of our refund policy, see our terms of admission. Please note, any booking fees paid when booking online or by phone will not be refundable.
Following government guidance, we ask that you and members of your household do not come to the cinema if you have Covid-19 symptoms.
Please contact our Customer Care team on enquiries@picturehouses.co.uk and we'll be happy to help.
There are a number of films which have a period set by the distributor which is referred to as ‘Free List Suspended’. This means that for that set time certain free tickets and vouchers can not be used against this film until after the free-list suspension has ceased.
Free list suspended films do not apply to CEA cards holders on their free carer ticket, Member’s free tickets or Meerkat Movies.
You can find more details and an up-to-date list of these films here.
Speak to a member of cinema staff or call our Customer Care team on 020 7326 2649 (between 10.00 and 20.30), giving as much detail as you can about the item and your visit.
We clean the screens after each film and hand over anything we find to the manager’s office for safekeeping, so there’s a good chance we’ve picked it up already and it's safe with the rest of the lost property.
We tremendously value the positive feedback and support we’ve received from customers at Picturehouse since our reopening, and we appreciate all our visitors’ adherence to the changes implemented to help ease the spread of Coronavirus (COVID-19).
Many of the procedures that we have implemented include sanitation stations, rigorous cleaning procedures, and new refund policies.
From 27 January, face coverings are no longer mandatory in our cinemas in England – but please do continue to wear them if you’d like. From 18 April, face coverings are no longer required in Scotland.
It is not currently necessary to provide your Covid Status (i.e. proof of vaccination, recovery or a negative test) to visit Picturehouse Cinemas in England or Scotland.
Above all, we aim to continue to ensure that both customers and employees will continue to feel safe and comfortable at Picturehouse.
If you are a patron of Cameo Cinema in Edinburgh, Scotland, a more comprehensive FAQ on COVID-19 procedures can be found here.
From 27 January, face coverings are no longer mandatory in our cinemas in England – but please do continue to wear them if you’d like. From 18 April, face coverings are no longer mandatory in Scotland, but please do continue to wear them if you’d like.
We are taking part in the English and Scottish public health authorities' Coronavirus (COVID-19) Contact Tracing/Test and Protect scheme. To find out more, please see our privacy notice here.
From 27 January, face coverings are no longer mandatory in our cinemas in England – but please do continue to wear them if you’d like.
As Coronavirus continues to have an impact on our operations, our refund policy remains adjusted to ensure flexibility for customers who are exposed to COVID-19, exhibit COVID-19 symptoms, or are unable to make the screening for other reasons.
Customers are able to receive a refund up to 2 hours before their show, minus booking fees.
Refunds are only available through our Customer Care team who will be happy to help you with this. Please call 0207 018 3629 (calls charged at your local rate). The customer care team is available from 10am - 6pm daily.
Toilets in our cinemas will be cleaned frequently and the frequency of checks will be increased. Where possible, there will be staff members monitoring the toilets during busy periods and controlling capacity. We will be working together with our customers to ensure that toilets are clean and safe at all times.
Following government guidance, we ask that you and members of your household do not come to the cinema if one of you is showing symptoms.
If you or a member of your household have symptoms of COVID-19, please call our Customer Care team on 0207 018 3629 (calls charged at your local rate), who will be able to help issue you a refund (minus any booking fees) up to 2 hours before your show.
Booking tickets is no longer limited by ‘rule of six’ guidelines or by social distancing. Screens are now operating at full capacity, but allocated seating remains in use.
All cinemas will have at least one sanitisation station which will contain hand sanitising gel. The locations will vary from cinema to cinema depending on layout.
If you or a member of your household begins to show symptoms of COVID-19, we strongly recommend that you do not attend the cinema.
If a customer is showing symptoms, or advises staff once they're in the building that they may have symptoms, we will respectfully have to ask them and their group to leave to ensure the safety of fellow customers and staff.
Families and bubbles are no longer required to be seated together or maintain social distance from others. We will encourage our visitors to respect other customers and staff whilst in our cinemas, and ensure they continue to use the allocated seating system.
Buggies are welcome, but if possible and to avoid disappointment please consider alternative options as storage space is limited.
Yes, but contactless payments are preferred and encouraged for the safety of our customers and staff.
Whilst there will be capacity to buy tickets at our cinemas, we would encourage all customers to book in advance.
Our kiosks will be fully stocked and our wide range of delicious snacks and drinks remain available. Cafes, bars and restaurants will also be open, with our exciting new menu available for all. Please check your local Picturehouse Cinema page for more information.
Please contact our customer care team on enquiries@picturehouses.co.uk and we'll be happy to help. The customer care team is available from 10am - 6pm daily, and look forward to helping you with your visit.
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