Advance booking

Advance booking is always a good idea so that our staff can readily provide assistance if required. We will be pleased to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful. Please contact us in advance.

Access for customers with limited mobility

All areas of the cinema are accessible to customers with limited mobility, including wheelchair users. Each of our four auditoria has a choice of wheelchair spaces, in both the front and back rows of each screen. The ground floor houses the Box Office, kiosk and disabled toilet. The auditoria and bar are both on the first floor, which can be accessed via a lift located next to the Box Office. The Box Office, kiosk and bar all have adapted counters and accessible levels for transactions.

Visually impaired customers

Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Alternatively, your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog. Please give us 24 hours notice if possible. Our stair rails have bumps on the side to indicate the number of steps approaching each level. Three bumps mean that you are on the third step from the landing, two that you are on the second step, and one that you are on the final step.

Audio description is only available for films playing in screen 1. Headsets are available at the box office upon request. 

Large-print menus and film schedules are available on request.

Audio descriptive headsets are available. The audio description facility is available on selected films. Please call 0871 902 5740 to check availability.

Deaf and hard-of-hearing customers

Every Monday through to Thursday, certain performances carry subtitles, and these are clearly indicated in the programme.

Disabled parking

There are limited spaces available for Blue Badge holders at the rear of the cinema. For other parking information please visit the Newham Council webpage.


There are fully accessible adapted toilets on both the ground floor and the first floor. There is an emergency call-point in each disabled toilet should you need to summon a member of staff. There are also cubicles adapted for ambulant disabled customers in both the gentlemen's and ladies' toilets.

Bookings and general enquiries

Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).